| Information access
and customer service |
To demonstrate
our commitment to being an open and well-managed organisation, and
our ability to achieve those qualities. |
Policies and
procedures for managing access to information. Customer service
standards and customer satisfaction research. |
|
| Organisation |
To explain how
SEPA works and indicate key ‘interfaces’ with stakeholders. |
Details of
SEPA’s structure, office locations, contact details,
responsibilities. |
|
| Communication and
promotion |
To provide
evidence of SEPA informing and engaging stakeholders. |
Consultation
documents, news releases, newsletters and other activities to
engage stakeholders. |
|
| Governance |
To explain our
most senior decision-making bodies and to make their activities
transparent. |
Documents
detailing the responsibilities, activities and decisions of these
groups. |
» Personal
information
» Audit Function |
| Finance and
audit |
To provide
evidence of systems and checks that ensure SEPA is run efficiently
and with due regard for those who fund it (i.e. public and
operators). |
Policies,
procedures and reports for achieving and demonstrating the proper
use of public funds. |
» Personal
information
» Audit function
» Commercial interests |
| Quality
management |
To provide
evidence of systems that aim to ensure we achieve high standards in
managing our activities. |
Procedures,
forms and templates for ensuring SEPA work is carried out
consistently to specified standards. |
|
| Human
resources |
To explain how
appointments are made, and to demonstrate staff training and
development. |
Policies,
procedures and other documents for recruiting, managing and
developing staff. Details of jobs, responsibilities, rewards and
benefits. |
» Personal
information |
| Planning and
reporting |
To explain our
broad objectives and specific targets, and to demonstrate our
performance. |
Plans and
reports that detail SEPA’s objectives and performance. |
» Information
intended for future publication |
| Opinion and
policy |
To provide our
corporately agreed views on issues. |
SEPA’s
submissions to consultations and agreed corporate policies. |
» Government
policy
» Ministerial communications
» Effective conduct of public affairs |
| Guidance |
To provide
information that may help others to protect and improve the
environment. |
Leaflets,
reports and other documents providing guidance on a wide range of
topics. |
» Health, safety
and environment |
| Research and
technical |
To provide
information on which we may base decisions (wholly or partly). |
Reports of work
carried out by, or for SEPA, on scientific and technical
topics. |
» Commercial
interest
» Confidentiality
» Information intended for future publication |
| Environmental
quality |
To provide
information on which we may base decisions (wholly or partly). To
demonstrate our performance in regulating activities. |
Data and reports
on the quality of Scottish rivers, lochs, coastal water, air and
land. |
» Information
intended for future publication
» Investigations |
| Flooding and
hydrology |
To provide
information that may help protect property and lives. |
Data on river
level and flows. Assessments of general flooding risk, current
flooding threat and preventative action. |
|
| Regulation and
enforcement |
To provide
information on which we may base decisions (wholly or partly). To
demonstrate our performance in regulating activities. |
Licensing
documents: applications, work plans, objections, appeals,
correspondence. Enforcement documents: prohibition, improvement and
enforcement notices; details of convictions. |
» Law
enforcement
» Investigations
» Prohibitions on disclosure
» Court records
» Personal information
» National security and defence |