Comments and complaints

If you have any questions, complaints or compliments, please email or write to FOI, SEPA, Erskine Court, Castle Business Park, Stirling, FK9 4TR. Our records manager will be responsible for dealing with your views. If you have a complaint, we will set up an internal review group consisting of people not involved in your initial request. We will conclude any review and respond to you within 20 working days.

If you are not satisfied with our response you can appeal to the Scottish Information Commissioner, who is responsible for regulating the Freedom of Information and Environmental Information Regulations.

Scottish Information Commissioner
Kinburn Castle
Doubledykes Road
St Andrews
KY16 9DS

Telephone 01334 464610
Fax 01334 464611
Email
Web: www.itspublicknowledge.info external link

Data protection

Personal data is still regulated by the UK Information Commissioner. If you have a complaint about our handling of personal data, please contact:

Information Commissioner
Scotland Office
28 Thistle Street
Edinburgh
EH2 1EN

Telephone/fax 0131 2256341
Email
Web: www.informationcommissioner.gov.uk external link