CLASS 2: HOW WE DELIVER OUR FUNCTIONS AND SERVICES         

Her you will find information about our work, our strategy and policies for delivering functions and services and information for our service users.    

 

The information we publish under this class

 

Information published

Description

How to access it

Functions

 

 

Description of functions, including statutory basis for them, where applicable.

SEPA protects and improves the environment in a number of ways. This includes helping customers to understand and comply with environmental regulations and to realise the many economic benefits of good environmental practice. This approach benefits the environment and the economy, and means we can focus our resources (including our enforcement powers) on tackling the greatest environmental threats. We also provide expert advice on the Scottish environment and deliver a wide range of information, guidance and public information services.    We also provide a list of What We Don't Do

Web site:

Strategies, policies and internal staff procedures for performing statutory functions.

 

Web site:

 

How to apply for a licence, warrant, grant, etc. where it is a function of SEPA to approve.

Details of how to apply for licences issued by SEPA and electronic copies of application forms can be located at the following website links.

Web site:

How to report a concern to SEPA.

SEPA can be contacted by telephone, email or in person at SEPA offices.

Web site:

Reports of SEPA's exercise of its statutory functions.

Contained in SEPA's Annual Report and reports made to the Agency Board. 

Web site:

Statutory registers (NB not if inspection-only).

Registry staff assist in ensuring that all aspects of application processing, issuing of statutory notices and the maintenance and provision of SEPA’s public registers are carried out in accordance with legislative and procedural requirements.Specific Registry Duties include:

To be responsible for the processing of all applications for environmental licences and the issuing of statutory notices
To maintain SEPA’s public registers and facilitate access to them in accordance with statutory requirements
SEPA maintains statutory registers for the following legislatory regimes: Register of Waste Carriers on website  Others can be accessed at Public Registries 

 

Web site:

 

Fees and charges for performance of SEPA's function e.g., fee for making a planning application, etc.

The majority of SEPA's charging schemes are made under powers given in the Environment Act 1995 to charge for environmental licences, and to recover the costs of carrying out SEPA functions. In addition, powers to charge are contained within the relevant regulations, eg the Control of Major Accident Hazards (COMAH).  The legal schemes provide details of the structure of the scheme and prices at the date the scheme came into force.  Copies of the current and past schemes are available.

 

Web site:

Charging schemes

Services

 

 

List of services, including statutory basis for them, where applicable.

• Flood Forecasting Service
• Flood Map
• Floodline Direct Warning Service
• Guidance for operators/licence holders by Sector
• Online invoice payments   
• Pollution Hotline
• Press Releases
• River levels data
• Scottish Environmental and Rural Services (SEARS)
• Scottish Pollutants Release Inventory 

Web site:

Scottish Flood Forecasting Service
Flood Map
Floodline Direct Warning Service
Customer Information
Online payments    
Contacting SEPA (Pollution Hotline)
News
River levels data
Scottish Environmental and Rural Services (SEARS)
Scottish Pollutants Release Inventory  

Service policies and internal staff procedures, including allocation, quality and standards.

SEPA's aim is to provide an efficient and integrated environment protection system for Scotland, which will both improve the environment and contribute to Scottish Ministers' goal of sustainable development.  To support this SEPA aspires to principles of several of the ISO standards. We are externally audited against them every year by external auditors from LRQA or UKAS.
 

 Web site:

SEPA – ISO Standards

Service schedules and delivery plans.

 

 

Information for service users, including how to access the services

  •        Floodmap
  •        Floodline                                                   
  •        SPRI                                               

Service fees and charges, including bursaries.

N/A