Contacting SEPA

You can get in touch with SEPA by telephone, email or post.


  • Customer services enquiries - 03000 99 66 99 (24 hour service)
  • SEPA's Pollution hotline - 0800 80 70 60 (24 hour service)
  • SEPA's Floodline service - 0345 988 1188 (24 hour service)



SEPA Stirling Office

Contact details for SEPA's Stirling Office are:

Strathallan House
Castle Business Park

Tel: 01786 457700
Fax: 01786 446885

List of SEPA Regional Offices.

Our normal office hours are Mon-Fri 9am-5pm. 

View the Stirling office location on Google Maps external link

A regular and frequent Park and Ride external link service is in place between the Stirling Office and the city centre, at a return fare of £1.20.

SEPA Local Offices

We currently have 24 SEPA offices located all over Scotland. You can find contact details for each office by using our interactive office locator map. Simply click on the map region that best applies to the area you need and then on the local office.

You can now download all of our office locations for your satellite navigation system, allowing you to easily find us when on the move.

Customer service complaints

If you wish to contact SEPA with a complaint about the service you have received, please contact the email or postal address at the Customer service complaints page.

Customer service compliments

SEPA is always delighted to receive and record compliments made by customers on SEPA's customer service. To do so please make contact direct to the SEPA officer responsible for the relevant business area, or their line manager or email Compliments.