Contacting SEPA
By Phone
SEPA's pollution hotline and floodline service can be contacted
on the numbers below.
- SEPA's Pollution Hotline - 0800 80 70 60 (24
hour service)
- SEPA's Floodline service - 0845 988 1188 (24
hour service)
For all other queries, please contact your local SEPA office.
By Email
SEPA Corporate Office
Contact details for SEPA's Corporate Office are:
SEPA Corporate Office
Erskine Court
Castle Business Park
STIRLING
FK9 4TR
Tel: 01786 457700
Fax: 01786 446885
Our normal office hours are Mon-Fri 9am-5pm.
View the corporate office location on Google
Maps 
A regular and frequent
Park and Ride service is
in place between the Stirling Office and the city centre, at a
return fare of £1.20.
SEPA Local Offices
We currently have 24 SEPA offices located all over
Scotland. You can find contact details for each office by using our
interactive office
locator map. Simply click on the map region that best
applies to the area you need and then on the local
office.
You can now download all of our office
locations for your satellite navigation system, allowing you to
easily find us when on the move.
Customer service complaints
If you wish to contact SEPA with a complaint about the service
you have received, please contact the email or postal address at
the Customer service complaints page.
Customer service compliments
SEPA is always delighted to receive and record compliments made
by customers on SEPA's customer service. To do so please make
contact direct to the SEPA officer responsible for the relevant
business area, or their line manager or email Compliments.