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You are here: Home Page > About us > Dealing with us

Dealing with us

We want to make it as easy as possible for you to access information about Scotland’s environment. This information clearly sets out the high standards you can expect when dealing with us.

  • Asking for information

  • Applying for a licence

  • Customer service complaints

    - Stage 1: internal formal investigation
    - Stage 2: internal review
    - Stage 3: appeal to Scottish Public Service Ombudsman (SPSO)

  • Contacting us
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