Contacting us
Normal office opening hours are from 9am to 5pm each weekday
except public holidays. Outside these hours we operate a 24 hour
emergency service for reporting all environmental incidents (see
below).
- For details of your local SEPA office, go to Contact us
Service enquiries
For service enquiries, please contact your local office (link to
contact us). Our staff will try to answer all enquiries first-hand.
If they are unable to assist you, they will put you in contact with
someone who can deal with your enquiry, or get the relevant member
of staff to contact you.
You may also contact us through our website
Reporting an environmental incident
If you wish to report an environmental incident or emergency,
except flooding, you can call our free, national 24 hour pollution
report line on 0800 80 70 60. Please do not call
the pollution report line for service or information enquiries.
All reported environmental incidents will be assessed
immediately and will be responded to as soon as possible - at least
by the end of the following day. We will attempt to contact anyone
who reports an incident and wishes to receive a response, to inform
them of the outcome.
Floodline
We provide 24 hour cover throughout the year in support of our
flood warning schemes. For information and advice on flooding,
please call our Floodline service on 0845 988
1188. Calls are charged at the local rate. For more
information, visit the Floodline
website.
Privacy
We will respect your right to privacy and will observe the
requirements of the Data Protection Act 1998. Any personal data
collected by SEPA will be used solely for the purpose stated,
destroyed when that purpose is completed and will not be passed on
to third parties without your permission (unless we have a duty to
do so). We will provide details of any personal information we hold
on you on receipt of your written request.
Your views
This service charter is published to provide information about
the standards we aim for when providing our services. You are
invited to comment on whether or not our standards are delivering
the level of service you require and whether or not we deal
effectively with your enquiries.
Your comments are extremely useful to us in determining how we
need to develop and improve our services and for updating this
charter.
Send your comments to:
The Service Charter Co-ordinator
SEPA Corporate Office
Erskine Court,
Castle Business Park
Stirling FK9 4TR
Tel 01786 457700
Fax 01786 446885