Stage 2 – Your complaint has been investigated, but you are not satisfied

If you are not satisfied with how we have handled your complaint, you can request that a Stage 2 formal review be carried out. Apply in by email or in writing to the address below:

Complaints co-ordination team
SEPA
Erskine Court
Castle Business Park
Stirling
FK9 4TR

Again, we aim to acknowledge your request within five working days and give an account of the outcome within 20 working days.