You do not have to pay for:

• any information downloaded from our website
• a single copy of any document*
• multiple copies of any publication (e.g. advisory leaflet or annual report) which is already printed and available for free.
  
  
  

You may have to pay for:

• printing or photocopying costs of 10p per page (unless your request is for fewer than 50 pages or if it is a single document*)
• postage or other delivery.
  
  
  

You will have to pay for:

• any information that has a charge specifically indicated in the 'classes of information'.
  
  
  

*’Document’ means anything listed in the publication scheme that SEPA considers to be a single, distinct item. For example, a work procedure or an edition of SEPA View is a document. The quality management system or the SEPA View series are not documents.

If your enquiry takes more than seven hours of staff time to answer, you will have to pay

• £25 per hour of staff time for environmental information
  
  
• £15 per hour of staff time for non-environmental information (but you only pay for 10% of the total cost).
  

NB for both types of information, there is no charge for the first seven hours work

If we need to make a charge, we will contact you before sending any material.