Floodline's direct warning service
Scotland has a new direct flood warning service. You can
now sign up to receive free advance
flood warning messages direct to your landline or mobile phone,
notifying you when a flood warning message has been issued for your
local area. As a result of the new direct warning service, we
have made a number of important changes to the overall Floodline
service. Please read the following information carefully to
familiarise yourself with the service.
The flood warning symbols are used to make it clear
what action the public should take to protect themselves and their
property from flooding.
Flood Alert messages are issued against wider
geographical areas, normally matching local authority
A Flood Warning message is issued against an individual
local warning area, so when customers register to receive flood
messages they are relevant and meaningful to their local
Click here for more information.
Local flood warning areas
SEPA has been working with the Local Authorities, to
analyse historical flooding information and to review the alarm
levels for local monitoring stations on rivers and coastal areas
across Scotland; to ensure that we can accurately predict the
timing and location of local flooding. This has resulted in the
creation of over 200 new flood warning areas; as well as changes to
how the live flood warning information will be displayed on our
To find out if your property is within a new flood warning area
please click here.
Floodline quick dial codes
When calling Floodline to find out more information on
the flood warnings that have been issued, everyone must enter a
local quick dial code to access the specific information
relevant for their area. Or if you are calling from the
phone you receive flood messages to, our system will
automatically recognise you and direct you to your locally
If you call Floodline and enter an old quick dial code starting
06, you will be transferred to a customer service advisor who will
be able to provide you with the new code for your local
To find out your local Floodline quick dial code
please click here.
What is the Floodline service?
Wherever you are in Scotland, Floodline is here to
help 24 hours a day by calling 0345 988 1188. A recorded telephone
and website service, Floodline is the
reliable source for the current information on river and coastal
flood risk across Scotland. As well as having recorded information
on the flood alerts and warnings which are in force, advisors are
available if you have a specific query.
It is also a source of advice and information to help you minimise
the effect that flooding can have on your home or