NEW - Floodline direct warning service now live

Scotland has a new direct flood warning service.  You can now sign up to receive free advance flood warning messages direct to your landline or mobile phone, notifying you when a flood warning message has been issued for your local area.  As a result of the new direct warning service, we have made a number of important changes to the overall Floodline service.  Please read the following information carefully to familiarise yourself with the changes to the service.


NEW flood symbols

The flood warning symbols and messages have changed to be easier to understand and make it clear what action the public should take to protect themselves and their property from flooding.

The previous Flood Watch symbol has been superseded by a Flood Alert. Flood Alert messages will be issued against new geographical areas, normally matching local authority boundaries.

A Flood Warning message will now be issued against an individual local warning area, so when customers register to receive flood messages they are relevant and meaningful to their local area.

Click here for more information.


NEW local flood warning areas

SEPA has been working with the Local Authorities, to analyse historical flooding information and to review the alarm levels for local monitoring stations on rivers and coastal areas across Scotland; to ensure that we can accurately predict the timing and location of local flooding. This has resulted in the creation of over 200 new flood warning areas; as well as changes to how the live flood warning information will be displayed on our website.

To find out if your property is within a new flood warning area please click here.


NEW Floodline quick dial codes

When calling Floodline to find out more information on the flood warnings that have been issued, everyone must now enter a local quick dial code to  access the specific information relevant for their area.  As a result of the new flood warning areas, the quick dial codes have also changed. Everyone must now have a quick dial code to access flooding information through Floodline. If you call Floodline and enter an old quick dial code starting 06, you will be transferred to a customer service advisor who will be able to provide you with the new code for your local area.

To find out your local Floodline quick dial code please click here.


What is the Floodline service?

Wherever you are in Scotland, Floodline is here to help 24 hours a day. A recorded telephone and website service, Floodline is the reliable source for the current information on river and coastal flood risk across Scotland.

It is also a source of advice and information to help you minimise the effect s that flooding can have on your home or business.