Class 2: Service delivery

Here you will find information about our work, our strategy and policies for delivering functions and services and information for our service users..

The information we publish under this class
Information published Description How to access it
Functions    
Description of functions, including statutory basis for them, where applicable. SEPA protects and improves the environment in a number of ways. This includes helping customers to understand and comply with environmental regulations and to realise the many economic benefits of good environmental practice. This approach benefits the environment and the economy, and means we can focus our resources (including our enforcement powers) on tackling the greatest environmental threats. We also provide expert advice on the Scottish environment and deliver a wide range of information, guidance and public information services. We also provide a list of What We Don't Do Website:
Strategies, policies and internal staff procedures for performing statutory functions.   Website:
How to apply for a licence, warrant, grant, etc. where it is a function of SEPA to approve. Details of how to apply for licences issued by SEPA and electronic copies of application forms can be located at the following website links. Website:
How to report a concern to SEPA. SEPA can be contacted by telephone, email or in person at SEPA offices. Website:
Reports of SEPA's exercise of its statutory functions. Contained in SEPA's Annual Report and reports made to the Agency Board. Website:
Statutory registers (NB not if inspection-only). Registry staff assist in ensuring that all aspects of application processing, issuing of statutory notices and the maintenance and provision of SEPA’s public registers are carried out in accordance with legislative and procedural requirements. Specific Registry Duties include:

To be responsible for the processing of all applications for environmental licences and the issuing of statutory notices
To maintain SEPA’s public registers and facilitate access to them in accordance with statutory requirements
SEPA maintains statutory registers for the following legislatory regimes: Register of Waste Carriers on website Others can be accessed at Public Registries
Website:
Fees and charges for performance of SEPA's function e.g., fee for making a planning application, etc. The majority of SEPA's charging schemes are made under powers given in the Environment Act 1995 to charge for environmental licences, and to recover the costs of carrying out SEPA functions. In addition, powers to charge are contained within the relevant regulations, eg the Control of Major Accident Hazards (COMAH). The legal schemes provide details of the structure of the scheme and prices at the date the scheme came into force. Copies of the current and past schemes are available. Website:
Services    
List of services, including statutory basis for them, where applicable.
  • Flood Forecasting Service
  • Flood Map
  • Floodline Direct Warning Service
  • Online invoice payments
  • Pollution Hotline
  • Press Releases
  • Scottish Environmental and Rural Services (SEARS)
  • Air Hazard Emergency Response Service (AHERS)

 

Website:

 

Service policies and internal staff procedures, including allocation, quality and standards. SEPA's aim is to provide an efficient and integrated environment protection system for Scotland, which will both improve the environment and contribute to Scottish Ministers' goal of sustainable development. To support this SEPA aspires to principles of several of the ISO standards. We are externally audited against them every year by external auditors from LRQA or UKAS. Website:
  • SEPA – ISO Standards


Contact the Access to Information team direct

Service schedules and delivery plans.    
Information for service users, including how to access the services
  • Flood Forecasting Service

  • Flood Map

  • Floodline Direct Warning Service

  • Online invoice payments

  • Pollution Hotline

  • Press Releases

  • Scottish Environmental and Rural Services (SEARS)

  • Air Hazard Emergency Response Service (AHERS)

Service fees and charges, including bursaries. N/A