Service Status

We’ve published Our response and recovery from a major cyber-attack, and a range of voluntary independent audit reports on our response and recovery from Police Scotland, the Scottish Business Resilience Centre and Azets. You can view these reports at sepa.org.uk/cyber-attack.

We will continue to publish the weekly service status until all our services have resumed, continuing to support our organisation, our staff, our public and private partners, and the communities who reply on our services, as we continue our recovery.

Next update 2 September 2022

 

PROTECTING COMMUNITIES & BUSINESSES AT RISK FROM FLOODING

FLOOD FORECASTING & WARNING
WHAT ARE WE ABLE TO DO NOW?

Essential flood forecasting and warning services are operational.

We are able to issue alerts and warnings direct to communities via Floodline.

We are able to issue our daily flood guidance statement to civil contingency responders and other partners.

WHAT SHOULD YOU DO NOW?

Floodline provides live flooding information and advice on how to prepare for or cope with the impacts of flooding 24 hours a day, 7 days a week.

Check the latest flood information and follow alerts and warnings

Sign up and get notified when the area you live, work or travel through is at risk of flooding. 

Register for Floodline online or contact us: 0345 988 1188

 

RAINFALL & RIVER LEVELS DATA
WHAT ARE WE ABLE TO DO NOW?

The river level web pages (SEPA Water Levels) are experiencing a delay in retrieving data from our hydrology information systems, and some sites are currently unavailable. 

The rainfall data web pages (Scottish Rainfall Data - provided by Scottish Environment Protection Agency (SEPA) are available but experiencing the same issues as the river level webpages. 

We apologise for any inconvenience and are working to restore these services. 

We have launched a new service which allows users to access rainfall and river level data via API calls, guidance on this service and how to access it can be found at: https://timeseries.sepa.org.uk/ 

 

WHAT SHOULD YOU DO NOW?

Check weekly service status updates.

 

FLOOD MAPS
WHAT ARE WE ABLE TO DO NOW?

Flood maps for your area remain available.

WHAT SHOULD YOU DO NOW?

Check flood maps for your area

 

FLOOD RISK MANAGEMENT
WHAT ARE WE ABLE TO DO NOW?

We’re continuing to work with Scottish Government, Scottish Water and local authorities to coordinate and concentrate efforts to tackle flood risk.  

We have published Scotland’s 6 year flood risk management plans in January 2022. The plans continue to build on the risk-based, plan-led approach established under the Flood Risk Management (Scotland) Act 2009 and have been prepared in collaboration with all 32 local authorities, Scottish Water and other organisations with a responsibility or interest in managing flooding. They have also been shaped in consultation with the public. The plans are available at www.sepa.org.uk/frmplans  

Land use planning advice for flood risk is covered in the land use planning section under regulation. 

WHAT SHOULD YOU DO NOW?

Contact us noting there will be a delay in response.

 

REGULATION

PERMITTING
WHAT ARE WE ABLE TO DO NOW?

Please see below for the services we are running in relation to:

Private sewage treatment systems (septic tanks/package treatment plants);

Marine and freshwater pen fish farm authorisations;

Other CAR authorisations (water engineering, water resources, point source discharges, construction site licenses/run-off permits);

Simple waste management exemptions;

Complex waste management exemptions;

Waste management licences under the Environmental Protection Act 1990 and Waste Management (Scotland) Regulations 2011;

Waste carrier licences;

Special waste consignment notes;

PPC Part A and PPC B authorisations;

Environmental Authorisations (Scotland) Regulations (EASR) and the Radioactive Substances Act 1993;

Trans-frontier shipment of waste;

Emissions Trading Scheme.

WHAT SHOULD YOU DO NOW?

For all listed services, we are able to accept pre-application proposals, new applications, variations, transfers and surrenders.

 

PUBLIC REGISTER
WHAT ARE WE ABLE TO DO NOW?

The Public Register remains impacted by the cyber-attack.   We are rebuilding in phases:  We will be able to progressively make more information available to the public as we continue to recover data, with an aim of building back better to create an improved public register over the next couple of years.

WHAT SHOULD YOU DO NOW?

Operators are reminded that if they are operating under an environmental authorisation, they should maintain a copy of it and make this available to SEPA
PRIVATE SEWAGE SYSTEMS (SEPTIC TANKS/PACKAGE TREATMENT PLANTS)
WHAT ARE WE ABLE TO DO NOW?

We have established an online service to allow registration of existing private sewage treatment systems/septic tanks that meet the criteria set out below.

We can also accept applications to register those that are less than two years old or serve up to nine properties.

WHAT SHOULD YOU DO NOW?

You can register your system online if the system:

  • is more than two years old; and
  • serves up to nine properties.

Alternatively, submit an application via our Registry mailbox if the system:

  • is less than two years old; or
  • serves more than nine properties.

Please email application forms, along with supporting information, to registry@sepa.org.uk

 

MARINE AND FRESH WATER PEN FISH FARM AUTHORISATIONS
WHAT ARE WE ABLE TO DO NOW?

We are able to accept pre-application proposals, new applications, variations, transfers and surrenders.

WHAT SHOULD YOU DO NOW?

Where possible, please work with your SEPA Company Relationship Manager and relevant trade body to bring forward the most business critical applications and pre-application proposals. SEPA will prioritise work based on business need, environmental risk and complexity.

Email application forms along with supporting information to registry@sepa.org.uk

Email pre-application proposal and supporting information to aquaculture.pre-app@sepa.org.uk

 

OTHER CAR AUTHORISATIONS (WATER ENGINEERING, WATER RESOURCES, POINT SOURCE DISCHARGE, CONSTRUCTION SITE LICENSES/RUN-OFF PERMITS)
WHAT ARE WE ABLE TO DO NOW?

We are able to accept pre-application proposals, new applications, variations, transfers and surrenders.

We would strongly encourage pre-application enquiries prior to submitting applications.

WHAT SHOULD YOU DO NOW?

Email application forms along with supporting information to registry@sepa.org.uk

Submit enquiries about General Binding Rules, existing authorised sites and maintenance via our online form: Contact us

Email pre-application proposals and supporting information to waterpermitting@sepa.org.uk

 

SIMPLE WASTE MANAGEMENT EXEMPTIONS
WHAT ARE WE ABLE TO DO NOW?

We are able to accept online registrations for simple waste management exemptions.

WHAT SHOULD YOU DO NOW?

You can register your simple exempt waste activity online

You'll need the following information:

  • the name and address of the legal entity registering the exemption;
  • the location of the activity.

If you have this information it should take no longer than five minutes to complete.

There's no fee for this registration.

If you have any queries please email registry@sepa.org.uk  

 

COMPLEX WASTE MANAGEMENT EXEMPTIONS
WHAT ARE WE ABLE TO DO NOW?

We are able to accept applications to register new exempt activities and to renew existing registrations.

WHAT SHOULD YOU DO NOW?

Email application forms along with any supporting information to registry@sepa.org.uk

 

WASTE MANAGEMENT LICENCES UNDER THE ENVIRONMENTAL PROTECTION ACT 1990 AND WASTE MANAGEMENT (SCOTLAND) REGULATIONS 2011
WHAT ARE WE ABLE TO DO NOW?

We are able to accept pre-application proposals, new applications, variations, transfers and surrenders for waste management activities regulated under the Environmental Protection Act 1990 and Waste Management (Scotland) Regulations 2011.

WHAT SHOULD YOU DO NOW?

Email application forms along with supporting information to registry@sepa.org.uk

Email pre-application proposal and supporting information to wastepermitting@sepa.org.uk

 

CARRIERS AND BROKERS OF CONTROLLED WASTE – REGISTRATIONS
WHAT ARE WE ABLE TO DO NOW?

We can accept applications to register as a carrier and / or broker of controlled waste or renew an existing registration.

We’ve re-established an online service that will issue an email with your registration certificate embedded in it together with an attached PDF.  You should receive this within 24 hours of applying.

Applications can also be made by downloading a form and submitting this by email to SEPA.  This method of application takes longer.

At present we cannot issue copy cards for waste carriers or brokers.

Our Register of carriers and brokers is available on our website.

WHAT SHOULD YOU DO NOW?

For businesses wanting to register for the first time, or renew an existing registration, you can use our online service.

For businesses not wishing to use the online system, you can register or renew an existing registration by downloading a form from our Application Forms web page and submitting this by email.

 

SPECIAL WASTE CONSIGNMENT NOTES
WHAT ARE WE ABLE TO DO NOW?

SEPA is now accepting special waste consignment notes (SWCNs) by email. 

We remain unable to sell pre-coded printed notes or receive notes by post due to the reduced use of SEPA offices. However, codes must still be purchased directly from SEPA.  

WHAT SHOULD YOU DO NOW?

It remains important to maintain compliant hazardous waste management. 

SEPA has introduced an Excel version of the SWCN which is available on our website, alongside an updated PDF version, and has published updated Guidance on consigning special waste to reflect these changes. 

Although the Excel and PDF digital versions of the SWCN are free to download and use, each movement of special waste must be accompanied by a unique code supplied by SEPA. Codes can be purchased online: 

https://webpayments.sepa.org.uk 

SWCN codes will be issued alongside your receipt. If you require SC codes for extended carrier rounds or landings of offshore waste, and SA/SB codes if you cannot purchase them online, please email swcnorder@sepa.org.uk 

Completed notes should be submitted to: swcnreturns@sepa.org.uk 

We are asking that only notes from 8 June 2022 onwards be submitted. Companies must retain a copy of any SWCNs used between 1 January 2021 and 7 June 2022 and be ready to make these available to SEPA on request.

 

PPC PART A AND PART B AUTHORISATIONS
WHAT ARE WE ABLE TO DO NOW?

We are able to accept pre-application proposals, new applications, variations, transfers and surrenders.

WHAT SHOULD YOU DO NOW?

Email application forms along with supporting information to registry@sepa.org.uk

If the size of your email submission is over 15MB please contact Registry for advice.

Email pre-application proposal and supporting information to ppcpermitting@sepa.org.uk

 

ENVIRONMENTAL AUTHORISATIONS (SCOTLAND) REGULATIONS 2018 (EASR18) / RADIOACTIVE SUBSTANCES ACT 1993 (RSA93)
WHAT ARE WE ABLE TO DO NOW?

We can accept:

  • applications for an EASR18 or RSA93 permit (please find our contact information at sepa.org.uk/contact);
  • online notifications EASR18 for orphan source or managed radioactive substances (only IAEA category 5 that: exceed 200 kBq; tritium sources exceeding 20 GBq; and electrodeposited source. Radioactive substances in IAEA category 4 and above require a permit).

WHAT SHOULD YOU DO NOW?

If you have made or wish to make an application for a permit under EASR18 or RSA93 please find our contact information at sepa.org.uk/contact. There is a fee associated with this service.

If you wish to make an online notification, you can use our online notification service for:

  • managed radioactive substances;
  • orphan source radioactive substances.
There is no fee associated with this service and it should take just a few minutes to complete.

 

TRANS-FRONTIER SHIPMENTS OF WASTES
WHAT ARE WE ABLE TO DO NOW?

We have capability to receive, verify and approve applications for the export or import of wastes. Normal service levels have been re-established with one exception - currently we can only accept electronic notifications.

SEPA continues to receive TFS notification applications electronically. Applications should be submitted via the IWS online system and Transfrontier@sepa.org.uk

Imports of sealed radioactive sources to the UK from the EU still need a prior written declaration to be made before shipments can take place.

WHAT SHOULD YOU DO NOW?

Applicants can contact the team directly on Transfrontier@sepa.org.uk to notify SEPA of urgent applications. In all cases, please ensure that you submit applications at the earliest opportunity to allow sufficient time for the application to be properly considered and processed.

For radioactive sources, please complete the form Shipping radioactive sources between the UK and EU - GOV.UK (www.gov.uk) and then contact us (Please do not use the previous RSA Notification mailbox).

 

EMISSIONS TRADING SCHEME
WHAT ARE WE ABLE TO DO NOW?

We have restored access to ETSWAP and have resumed a broadly normal service.

Contact us at emission.trading@sepa.org.uk if you wish to discuss any regulatory query.

WHAT SHOULD YOU DO NOW?

Do continue to comply with the requirements of your permit or emissions monitoring plan.

We have completed work to vary the conditions of permits to reflect the recently introduced legislative requirements relating to free allocation. As such, operators can now initiate their own variations and are advised to make any changes that have been raised previously in notifications. 

The new Greenhouse Gas Emissions Trading Scheme charging scheme can be found here. Please refer to the service status update on payment of applications and subsistence fees for more detail on how payments can be made at this time.

Installation Operators must submit a verified Activity Level Report by 30 June 2021. To facilitate this, SEPA will return your recently submitted Annual Emissions Report and reopen the submission workflow on ETSWAP. You will then be able to attach your verified Activity Level Report and verification report and submit them to SEPA. We are planning on returning your AER from 1 May, however if you require your workflow opened sooner then please contact us.

Sign up for UK ETS updates

The UK Emissions Trading Scheme Authority, comprised of the four governments of the UK, is launching a new service for stakeholders who want to receive direct updates on the UK ETS.

Subscribers will receive notifications about the scheme, including UK ETS Authority guidance and templates, legislation, policy and consultations.

Sign up to receive UK ETS updates.

 

 

POLLUTION REPORTING & ENVIRONMENTAL INCIDENT RESPONSE
WHAT ARE WE ABLE TO DO NOW?

The ability to report environmental events or pollution remains available. We will respond to these reports based on risk to the environment and in the interests of local communities.

Due to relaxation of COVID-19 restrictions our staff are undertaking a larger number of field deployments. Where appropriate to do so, we will deal with reports of pollution remotely.

WHAT SHOULD YOU DO NOW?

Report environmental events online or contact our 24 Hour Pollution Hotline: 0800 80 70 60

 

FLYTIPPING
WHAT ARE WE ABLE TO DO NOW?

Flytipping can be reported online to the Dumb Dumpers Stop Line.

Alternatively, call the Dumb Dumpers telephone service to report flytipping.

WHAT SHOULD YOU DO NOW?

If you see anyone dumping rubbish illegally, report to the Dumb Dumpers Stop Line online, or call 0300 777 22 92

 

ADVICE TO SCOTTISH BUSINESSES
WHAT ARE WE ABLE TO DO NOW?

Information and advice for regulated sectors remains available through our sector plans and COVID-19 and EU Exit Regulatory Approach hubs.

The VIBES Scottish Environment Business Awards promotes, rewards, and recognises environmental best practice.

Information and advice for small and medium-sized enterprises remains available through our NetRegs hub. Other than pollution incidents, we have very limited capability to assess and respond to non-urgent enquiries.

WHAT SHOULD YOU DO NOW?

Our Sector Hub is available online.  

Our NetRegs Hub is available online.  

Email vibes@sepa.org.uk for more information about our Awards' scheme. VIBES good practice case studies can be found online 

If you require support contact us at sepa.org.uk/contact 
noting there may be a delay in response. 

 

DEPOSIT RETURN SCHEME (DRS)
WHAT ARE WE ABLE TO DO NOW?

We are able to accept enquiries on the regulation of Scotland's Deposit Return Scheme (DRS).

WHAT SHOULD YOU DO NOW?

Please look at our deposit return webpages and FAQs before contacting us about regulation of the scheme. Your question may already be answered there.

For information or questions about the operation of the scheme, please contact the scheme administrator, Circularity Scotland Ltd.

For general information about Scotland's Deposit Return Scheme, please visit the Zero Waste Scotland website.

 

RESERVOIR INCIDENTS
WHAT ARE WE ABLE TO DO NOW?

We continue to be able to respond to reservoir incidents. Flood risk maps continue to be available to emergency responders via resilience direct.

WHAT SHOULD YOU DO NOW?

If there is a reservoir incident, please contact our 24 Hour Pollution Hotline: 0800 80 70 60.

 

RESERVOIR REGULATION – RESERVOIRS (SCOTLAND) ACT 2011
WHAT ARE WE ABLE TO DO NOW?

We are able to receive, verify and process engineers’ certificates, reports, statements and appointments. These documents and notifications should be sent to SEPA at reservoirs@sepa.org.uk

We are also able to receive notifications if there is a change of reservoir manager. Forms for providing these notifications can be found on SEPA’s reservoir webpages and should be sent to reservoirs@sepa.org.uk

If you are a reservoir manager and have changed any contact information, such as postal/email address or phone numbers we are able to receive notifications of these changes. Forms for notifying us of these changes can be found on SEPA’s reservoir webpages and should be sent to reservoirs@sepa.org.uk

We are able to receive, verify and process new reservoir registrations. Please use the registration document on SEPA’s reservoir webpages and once completed email it to  reservoirs@sepa.org.uk.

If you have any queries regarding the registration process, please contact SEPA’s Reservoir Regulatory Unit at reservoirs@sepa.org.uk.

WHAT SHOULD YOU DO NOW?

Comply with the legislation. Guidance on this can be found on SEPA’s reservoir webpages

The Controlled Reservoirs Register, which contains information on all registered controlled reservoirs, is also available, but it should be noted that it has not been updated since the cyber-attack in December 2020.

If there is an emergency at your reservoir then please contact our 24 Hour Pollution Hotline: 0800 80 70 60.

You can contact us, noting that we have very limited capacity to assess and respond to non-urgent enquiries.

 

LAND USE PLANNING, CONTAMINATED LAND, ELECTRICITY ACT, FORESTRY AND SIMILAR CONSULTATIONS
WHAT ARE WE ABLE TO DO NOW?

All planning authorities and other consulting bodies have been contacted and ongoing liaison established to triage and prioritise casework. 

Liaison with planning authorities and other consulting bodies will remain the main communication route for advice. 

Revised guidance and Standing Advice is now available.   

Our Contaminated Land staff are continuing to liaise directly with local authority contaminated land officers on priorities and timescales. If you need to contact SEPA directly please do so by email: contaminated.land@sepa.org.uk 

 

 

WHAT SHOULD YOU DO NOW?

If you need further guidance or to contact one of our regional planning teams, please go to our website.

 

SCOTTISH LANDFILL TAX
WHAT ARE WE ABLE TO DO NOW?

SEPA Scottish Landfill Tax staff have access to Revenue Scotland systems and are contactable through the email address below. We are carrying out our delegated functions with respect to Landfill Tax and providing the same level of service as we were prior to the cyberattack.

WHAT SHOULD YOU DO NOW?

If you have any Scottish Landfill Tax enquiries please contact us at SLFT@revenue.scot

 

SCOTTISH LANDFILL COMMUNITIES FUND
WHAT ARE WE ABLE TO DO NOW?

We are able to receive and process all SLCF notifications from Approved Bodies and Landfill Operators. Notification documents and guidance has been issued to all Approved Bodies. If you require additional information, please contact us.

We are available to answer any queries on the SLCF. Please contact us.

WHAT SHOULD YOU DO NOW?

Prospective Projects should:

If you are looking for funding, please check our Project Eligibility Quiz. Answer the questions to see if your project meets the minimum standards for SLCF funding.

If you need to know if your project site is within 10 miles of a Landfill or Waste Transfer Station (part of the eligibility criteria), please check our Project Screening Tool (Vicinity checker).

If you need to know who to apply to for funding, check our list of Bodies Approved to Distribute SLCF Funding.

Approved Bodies should:

  • Continue to operate as normal; receiving, assessing and enrolling applications for funding.
  • Submit notifications to SEPA on the Notification Workbook and at the frequency advised by SEPA.
  • Continue to use the Project Screening Tool (Vicinity Checker) as required.

If you require support, please contact us.

 

DATA RETURNS
WHAT ARE WE ABLE TO DO NOW?

Many environmental licences include a requirement to submit data returns or other reporting requirements on an annual or quarterly basis.

WHAT SHOULD YOU DO NOW?

We are actively reviewing many of the data returns and kindly request you to submit any outstanding returns for the following areas:  

Scottish Pollutant Release Inventory (SPRI):  

SPRI returns for the 2021 calendar year are due by 28 February 2022  

We will contact SPRI operators by email using the SPRI contact’s address in January 2022 to confirm contact details. We will then provide an excel form for each site, to be returned by email to SPRI.Administration@sepa.org.uk by 28 February 2022.  

Where we don’t receive a response by email, we will look for a suitable alternative and may contact you by phone or letter to request more information.  

Waste Data Flow (WDF):  

The WDF data submissions and SEPA data validation tool are not impacted and operating as usual. Please submit your data as usual. Please send any queries to wastedata.flow@sepa.org.uk  

Licensed Site Returns (waste) and Material Recovery Facility Code of Practice Returns:  

Please submit any outstanding returns to waste.data@sepa.org.uk as soon as possible. Submitted returns should be representative of the same reporting periods as stated in your licence or permit, data should not be consolidated in one single return. Following this, please revert to the standard reporting schedule. Additional detail, reporting guidance, and current reporting forms are available on our website.   

Waste Exemptions (waste):  

Please submit any outstanding returns to waste.data@sepa.org.uk as soon as possible.  

Producer Responsibility (PR):  

For businesses who are required to submit Producer Responsibility (PR) data, please continue to use the relevant UK system to submit your data.  SEPA is also able to receive data submissions via the Producer.Responsibility@sepa.org.uk mailbox.  

Water resources abstractions: 

Please submit any outstanding returns to WRDataReturns@sepa.org.uk as soon as possible. 

Marine and Freshwater Pen Fish Farms 

We are able to accept data returns and notifications.  Permit holders will be contacted individually to request submission, SEPA will provide the appropriate templates.   

Other returns not mentioned above: 

 For any other returns required by your SEPA licence and not covered above, in most cases we are able to receive these and are proactively contacting licence holders to request submission. In the interim, if you wish to submit a licence return not covered above, please contact us for advice on the most appropriate means of submission.  

For the avoidance of doubt, you should continue to report any environmental incidents as required by your SEPA permit by contacting our 
24 Hour Pollution Hotline: 0800 80 70 60 

 

OUR ORGANISATION

DATA THEFT: SUPPORTING OUR PARTNERS
WHAT ARE WE ABLE TO DO NOW?

Despite systems being certified to UK Government security standards, cyber security specialists have identified the theft of circa 1.2 GB of data. On Thursday, 21 January 2021, we confirmed that data stolen by what was likely to be international serious and organised cyber-crime groups has been illegally published online.

Full information is available.

WHAT SHOULD YOU DO NOW?

Working with cyber security experts, a dedicated team has been established to identify the detail of business or partner information stolen. Organisations affected by this theft have been advised.

If you need to contact us about this, please contact us.

 

PAYMENT OF APPLICATION FEES, SUBSISTENCE FEES AND OUTSTANDING INVOICES

WHAT ARE WE ABLE TO DO NOW?

Our finance services are almost back to normal though we are still dealing with a lot of queries.

WHAT SHOULD YOU DO NOW?

Please ensure whenever you make any payment to SEPA you use the invoice reference, permit or account number to reference the BACs payment (otherwise we may not be able to allocate the payment correctly). 

We can accept BACs, online card payments and cheques which have been posted to us which ever method please provide us with a suitable reference.  To make an online card payment use the following address webpayments.sepa.org.uk.  

Our bank details are on the invoice if you are making payment for an application you may wish to contact us by email invoices@sepa.org.uk .  
 
For cheques the best address to use is SEPA, Angus Smith Building, 6 Parklands Avenue, Eurocentral, Holytown, North Lanarkshire ML1 4WQ  

If you have any queries associated with recent statement runs or invoices use the email invoices@sepa.org.uk  

If you have a query about temporary cessation then look at the web page (at the bottom) Application to waive annual charges or contact rgs@sepa.org.uk. 

 

SUPPLIER ENQUIRIES

WHAT ARE WE ABLE TO DO NOW?

The majority of our contracts and supplier payments are operating normally.

WHAT SHOULD YOU DO NOW?

Please visit the Working with you page for information on doing business with SEPA.

 

RECRUITMENT ENQUIRIES

WHAT ARE WE ABLE TO DO NOW?

We have the ability to recruit to posts across the business.

WHAT SHOULD YOU DO NOW?

You can find our vacancies on our jobs pagewith further details of how to apply.

 

ACCESS TO INFORMATION ENQUIRIES

WHAT ARE WE ABLE TO DO NOW?

The continued disruption due to the cyber-attack and continued office restrictions due to COVID-19, have significantly affected SEPA’s ability to respond to Access to Information enquiries. 

Much of our information impacted by the cyber attack remains offline and we continue to be unable to provide copies of our hard copy information. 

We will provide advice and assistance to you as best we are able but may not be able to provide the information you are looking for at this time. 

We continue to keep the Scottish Information Commissioner updated about our service status. In relation to systemic issues arising out of the 24 December 2020 cyber-attack, the Commissioner is working with us to assist in rebuilding our Access to Information capacity, by way of a Level 2 Intervention under his Intervention Procedures. 

WHAT SHOULD YOU DO NOW?

Check the SEPA websiteourEnvironmental Data page, and ourDisclosure Log for information we’ve already published that may be of interest. You can search ourDisclosure Log by entering a key search word in the Title box and clicking on the filter icon

You can also check Scotland’s Environment website. This website brings together environmental information and data in one place so that is easy to search, discover, analyse and interpret.  

Scotland's Environment, Scotland's Soils, Scotland's Aquaculture and Scotland's Noise websites have not been compromised by the cyber-attack and continue to function. Contact details have been updated to reflect the fact that SEPA email and phone contacts may not be back to normal service - please check relevant site.  

Continue to check our service status, which will be updated weekly. 

If you need to contact us, you can email foi@sepa.org.uk, noting there will be a delay in our response. 

 

EMAIL COMMUNICATION SYSTEMS

WHAT ARE WE ABLE TO DO NOW?

Our Email systems are up and running. However, some other information systems are not yet available. Staff will have a significant volume of information and emails to manage against the backdrop of continued limitations due to the impacts of the cyber-attack and COVID-19.

WHAT SHOULD YOU DO NOW?

We’re working hard to clear our backlog of emails, but it will take us time. If you have not progressed your enquiry via another route in the interim, please keep checking this Service Status update which includes information on the services we are currently able to deliver.

 

MAIL

WHAT ARE WE ABLE TO DO NOW?

We are able to receive and process mail at our COVID secure Angus Smith Building for any correspondence that cannot be handled electronically. Please note none of our other buildings are able to receive or process mail. Any mail should be sent to:

SEPA

Angus Smith Building
6 Parklands Avenue
Eurocentral, Holytown
North Lanarkshire ML1 4WQ

WHAT SHOULD YOU DO NOW?

If you require support, contact us noting there will be a delay in response.

 

CUSTOMER SERVICE COMPLAINTS

WHAT ARE WE ABLE TO DO NOW?

We are able to receive customer service complaints and depending on the nature of the complaint we may be able to resolve it. We may not be able to progress complaints within the timescales set out in the Complaint Handling Procedure. Once we receive your complaint, we will log the details and make contact with you to discuss how and when it can be progressed.

WHAT SHOULD YOU DO NOW?

Read the information on SEPA’s Complaints Handling Procedure to find out more about the process.

To contact us regarding a customer service complaint use the web enquiry form or by telephone via the customer service general enquiries number 03000 99 66 99.

When completing the form, tell us:

  • your full name, address and a contact telephone number;
  • as much as you can about the complaint;
  • what has gone wrong;
  • how you want us to resolve the matter.