Before contacting us, check the latest information on our current service status and recovery. This is updated on a weekly basis.
The quick links on this page will also help to answer common enquiries from regulated businesses and communities.
Call us on 0800 80 70 60
Register for Floodline online or by phone: 0345 988 1188
If you have a general enquiry contact us online or by phone: 03000 99 66 99
You can purchase codes directly from SEPA through our website.
SWCN codes will be issued alongside your receipt. If you require SC codes for extended carrier rounds or landings of offshore waste, please email email@example.com
See the Call charges on the Gov.uk site for more details
We are able to receive and process mail at our COVID secure Angus Smith Building for any correspondence which cannot be handled electronically.
Whilst the majority of our other offices are now open again, none of them are currently able to receive or process mail.
Any mail should be sent to:
Angus Smith Building
6 Parklands Avenue
On a temporary basis, and until such time as this page is further updated, SEPA’s Corporate or Head Office and principal place of business is the above address. Any legal documents should be served at that address. Where any legal documents are being served, please also email such documents to firstname.lastname@example.org (FOR LEGAL DOCUMENTS ONLY).