Service status

Before contacting us, check the latest information on our current service status and recovery. This is updated on a weekly basis.

The quick links on this page will also help to answer common enquiries from regulated businesses and communities.

Mail

Our offices are closed to all except a few critical staff following the guidance on COVID-19.

We are able to receive and process mail at our COVID secure Angus Smith Building for any correspondence which cannot be handled electronically.

Please note none of our other buildings are able to receive or process mail.

Any mail should be sent to:

SEPA
Angus Smith Building
6 Parklands Avenue
Eurocentral
Holytown
North Lanarkshire
ML1 4WQ

Report pollution

• Online: Report Environment incidents, including pollution online report
• Call us on our 24 hours a day Pollution Hotline: 0800 80 70 60

Report a reservoirs emergency

• Call us 24 hours a day on 0800 80 70 60

Report fly-tipping

• Online: Dumb Dumpers Online Report
• Call us on: 0300 777 22 92

Flooding

• Register for Floodline
• Check live flood updates
• View the flood maps

Customer service general enquiries

If you have a general enquiry:

• Online: Contact Form
• Call us on: 03000 99 66 99 (Monday-Sunday 8am-7pm)

Septic tank registration check request

• Online: Septic Tank Registration Check Form

Special Waste Consignment Notes

You can purchase codes directly from SEPA though our website: https://webpayments.sepa.org.uk

SWCN codes will be issued alongside your receipt. If you require SC codes for extended carrier rounds or landings of offshore waste, please email swcnorder@sepa.org.uk

CALL CHARGES

See the Call charges on the Gov.uk site for more details