Service status

A sophisticated criminal cyber-attack has had a major impact on the way SEPA works. We are working through all the services that we provide to understand what we need to do in the short and longer term to restore services. We are approaching this work with a sense of urgency.

• Check the service status
• Approach to Delivery of Services 
• Information about the cyber-attack

Payment of application fees, subsistence fees and outstanding invoices, and supplier enquiries

Payment of application fees, subsistence fees and outstanding invoices

What are we able to do?

Our finance services are almost back to normal though we are still dealing with a lot of queries.

What should you do now?

Please ensure whenever you make any payment to SEPA you use the invoice reference, permit or account number to reference the BACs payment (otherwise we may not be able to allocate the payment correctly).

We can accept BACs, online card payments and cheques which have been posted to us which ever method please provide us with a suitable reference.  Make an online card payment to SEPA.

Our bank details are on the invoice if you are making payment for an application you may wish to contact us by email invoices@sepa.org.uk .

For cheques the best address to use is SEPA, Angus Smith Building, 6 Parklands Avenue, Eurocentral, Holytown, North Lanarkshire ML1 4WQ

If you have any queries associated with recent statement runs or invoices use the email invoices@sepa.org.uk

If you have a query about temporary cessation then look at the web page (at the bottom) Application to waive annual charges or contact rgs@sepa.org.uk

Supplier enquiries

What are we able to do?

The majority of our contracts and supplier payments are now operating normally.

What should you do now?

Please visit the Working with you | Scottish Environment Protection Agency (SEPA)

Coronavirus guidance for SEPA’s suppliers

SEPA has robust plans in place to maintain our essential services and protect the welfare of our employees during the coronavirus (COVID-19) outbreak. Our offices are currently closed and we will not be receiving mail or other paper documents. We have set out below how you should arrange to make deliveries, send us invoices and how we will pay you.

Goods for Delivery

To arrange delivery of any goods please contact your named SEPA contracting officer, by the usuial route.

SEPA offices are currently closed to the public and will be unable to take deliveries without prior agreement. If you are unable to deliver goods due to the impacts of COVID-19 please let your named SEPA contracting officer know by email.

If you do not have an email address for the contracting officer then please use our online contact form.

If you have any queries or want any further information please use our online contact form.

More information on SEPAs COVID-19 response, visit regulatoryapproach.sepa.org.uk.

Customer queries

If you are a customer and wish to discuss or query an invoice from us please contact us by using the online contact form. 

If you have received a letter from SEPA Solicitor – MacRobert/ Yuill+Kyle - please contact the solicitor direct. Details will be on the letter/ documentation you have received.

Further information

Please visit our Charging scheme pages for more information on our current charging schemes. Information on the National Fraud Initiative data matching is also available.