Cyber-attack & data theft: Our response & service status

Finance enquiries

Service status

A sophisticated criminal cyber-attack has had a major impact on the way SEPA works. We are working through all the services that we provide to understand what we need to do in the short and longer term to restore services. We are approaching this work with a sense of urgency.

Payment of application fees, subsistence fees and outstanding invoices, and supplier enquiries

Payment of application fees, subsistence fees and outstanding invoices

What are we able to do now?

The main annual invoice run was completed on 30 September. With each invoice there will be a letter and FAQ, the website also provides copies of these documents.

So, what does this mean?  

  • Invoices were sent out for this year’s subsistence fees to the address (email or physical) you have provided during the initial application or subsequently via any formal notification (e.g. transfer, variation, change of address etc). 
  • A number of operators had already sent in applications for temporary cessation and we have taken these into account on this invoice. If you have not put in an application (Application to waive annual charges – see bottom of the page for the form) you can do so before or after the invoice (given the unusual circumstance) as long as it complies with the normal rules under section 6.11 of the charging guidance. Originally, we were going to contact operators who may wish to apply before invoicing but, given the combination of the number of applications received and the later than expected invoicing run, we took the step to send the invoices to reduce the amount of correspondence particularly to those who have had sent in an application. 
  • The letter and FAQs provides some background and answers to common questions including how best to get in contact and whether you want to spread your costs via a payment plan. 

We can accept BACs and online card payments.

What should you do now?

We can accept BACs and online card payments. 

Please ensure whenever you make any payment to SEPA you use the invoice reference, permit or account number to reference the BACs payment (otherwise we may not be able to allocate the payment correctly). 

Our bank details are on the invoice if you are making payment for an application you may wish to contact us by email invoices@sepa.org.uk or call 07388 371 621 for our bank account details or queries.

Make an online card payment at webpayments.sepa.org.uk.

Supplier enquiries

What are we able to do now?

We can only deliver our services with the support of our supply chain. We are committed to ensuring SEPA remains an excellent organisation to work with.

Following the cyber-attack we have now established regular supplier payments and have paid all undisputed invoices.

We have now been in touch with many of our suppliers but if you have not been contacted, or would like to ask a question regarding the contract which we have with you, then please email procurement.helpdesk@sepa.org.uk

If you have submitted an invoice to supplier.invoices@sepa.org.uk but it hasn’t been paid within your contractual payment terms then please send a duplicate invoice referencing the original email

What should you do now?

If you are a supplier and have a query on our account with you, please email supplier.invoices@sepa.org.uk

If you have a contract query, please email procurement.helpdesk@sepa.org.uk

Coronavirus guidance for SEPA’s suppliers

SEPA has robust plans in place to maintain our essential services and protect the welfare of our employees during the coronavirus (COVID-19) outbreak. Our offices are currently closed and we will not be receiving mail or other paper documents. We have set out below how you should arrange to make deliveries, send us invoices and how we will pay you.

Goods for Delivery

To arrange delivery of any goods please contact your named SEPA contracting officer, by the usuial route.

SEPA offices are currently closed to the public and will be unable to take deliveries without prior agreement. If you are unable to deliver goods due to the impacts of COVID-19 please let your named SEPA contracting officer know by email.

If you do not have an email address for the contracting officer then please use our online contact form.

If you have any queries or want any further information please use our online contact form.

More information on SEPAs COVID-19 response, visit regulatoryapproach.sepa.org.uk.

Customer queries

If you are a customer and wish to discuss or query an invoice from us please contact us by using the online contact form

If you have received a letter from SEPA Solicitor – MacRobert/ Yuill+Kyle - please contact the solicitor direct. Details will be on the letter/ documentation you have received.

Further information

Please visit our Charging scheme pages for more information on our current charging schemes. Information on the National Fraud Initiative data matching is also available.