Cyber-attack & data theft: Our response & service status

Paterson’s of Greenoakhill Ltd

Service status

A sophisticated criminal cyber-attack has had a major impact on the way SEPA works. We are working through all the services that we provide to understand what we need to do in the short and longer term to restore services. We are approaching this work with a sense of urgency.

Members of the public can:

Paterson’s of Greenoakhill Ltd

SEPA acknowledges the impact odour can have on communities, particularly during the COVID-19 lockdown.

We take complaints of odour from Paterson’s of Greenoakhill Ltd’s (Patersons) landfill at Broomhouse seriously and are actively working with the operator to address the issues and secure compliance.

We have developed this page to share details of SEPA’s ongoing regulatory activities and progress at the site with residents affected by the odour.

July 2021 Update

When reporting:

  • Contact SEPA as soon as you become aware of a potential pollution incident so we can begin investigations early.
  • Provide as much information as you can, including the location and any relevant details.
  • If the complaint is related to odour, there are a number of potential odour sources in the area, it is very helpful if you can be as descriptive as possible, as it can often help us in our investigations.
  • Examples of odours experienced previously include 
    • like a bin
    • waste
    • eggy
    • rotten food
    • sewage
    • faecal matter
    • like a drain
    • farm spreading
    • landfill gas
    • rotten vegetables
    • burnt sewage
  • If you are impacted by a sewage odour, please contact Glasgow City Council public health department by using the online form:  Report a Public Health Problem - Glasgow City Council or by calling 0141 287 1069.

We are currently:

  • On the 22 July 2021 SEPA Officers served an Enforcement Notice on Patersons of Greenoakhill Ltd for non-compliance with the odour condition of the site Permit.  This Notice requires Patersons to complete waste deposits in an area of the site close to Hamilton Road (known as Cell 10 extension) and carryout capping and gas infrastructure works by 30 September 2021. It also requires the operator to provide an updated Odour Management Plan by 31 August 2021, detailing how they will manage odours on site and prevent offensive odours from escaping the site boundary.
  • Continuing regular engagement with the operator as a minimum on a fortnightly basis.
  • Undertaking routine site inspections with a focus on odour management.
  • Following up complaints with Patersons, requesting it assesses current onsite conditions for any faults.
  • At this time, we will be unable to provide a personal response to each complainant; instead, we will provide a standard email response and post updates on this webpage.
  • Undertaking proactive and reactive odour assessments of the affected areas.
  • Encouraging regular engagement between Patersons and the surrounding community until works are completed and when any future works are scheduled. Although this is ultimately a decision for Patersons whether they do, and not a requirement of the Permit.

Ongoing works to reduce odour:

  • SEPA continues to receive complaints in relations to odour, fly’s and noise from Patersons.
  • The operator commenced depositing waste at Cell 10 extension in approximately April 2021. During a previous site inspection SEPA Officers raised concerns about depositing waste at this location due to the close proximity of sensitive receptors.
  • The operator has attempted to manage the odour from this waste deposit by placing odour neutralisers close to this area. 2 are in operation all the time and a 3rd which is utilised when there is a Southerly wind.
  • Patersons have also increased the depth of daily cover applied to the waste and the end of each working day.
  • They have commenced fly spraying of this area and now currently spray the area 3 times a week in an attempt to manage the fly presence on site.

Progress with March 2021 actions:

  • As required by a Final Warning Letter served by SEPA in November 2020 the operator has completed the installation of approx. 30,000m2 of capping at the previous deposit area located near to the high point of the landfill. Of this capped area, the gas infrastructure has approx. 50% of the wells connected with the remaining wells coming on-line in August.
  • Increased frequency of maintenance around gas infrastructure.

Planning Application:

As a statutory consultee in the planning system, SEPA registered an Objection in Principle to the application to increase overall height and amend site contours within the landfill. It has been confirmed that Patersons have withdrawn their Planning Application.

How do I report a pollution incident?

For other enquiries, contact SEPA using the online form.