Cyber-attack & data theft: Our response & service status

Charging schemes

Service status

A sophisticated criminal cyber-attack has had a major impact on the way SEPA works. We are working through all the services that we provide to understand what we need to do in the short and longer term to restore services. We are approaching this work with a sense of urgency.

Service status update: Annual and weekly invoice runs, payment of application fees, subsistence fees and outstanding invoices

The main annual invoice billing was sent out on the 30th September 2021. We are aware of an issue affecting some postal invoices mailed out as part of our annual billing. You do not need to notify us, we are working on this, and will post out a new invoice to affected customers once the issue has been resolved. Please note no personal data is involved.

In addition following the annual billing exercise we are experiencing a higher volume of queries than normal. Please be patient, there will be a delay, but we will respond to you. Please refer to your FAQ for more information on delayed responses.

  • If your query relates to the licence, the site including whether it is operational, transferred, surrendered or mothballed’ please email your query to charging@sepa.org.uk

So, what does this mean?  

  • Invoices were sent out for this year’s subsistence fees to the address (email or physical) you have provided during the initial application or subsequently via any formal notification (e.g. transfer, variation, change of address etc). 
  • A number of operators had already sent in applications for temporary cessation and we have taken these into account on this invoice. If you have not put in an application (Application to waive annual charges – see bottom of the page for the form) you can do so before or after the invoice (given the unusual circumstance) as long as it complies with the normal rules under section 6.11 of the charging guidance. Originally, we were going to contact operators who may wish to apply before invoicing but, given the combination of the number of applications received and the later than expected invoicing run, we took the step to send the invoices to reduce the amount of correspondence particularly to those who have had sent in an application. 
  • The letter and FAQs provides some background and answers to common questions including how best to get in contact and whether you want to spread your costs via a payment plan. 

We can accept BACs and online card payments.

What should you do now for invoice and application payments?

We can accept BACs and online card payments. 

Please ensure whenever you make any payment to SEPA you use the invoice reference, permit or account number to reference the BACs payment (otherwise we may not be able to allocate the payment correctly). 

Our bank details are on the invoice if you are making payment for an application you may wish to contact us by email invoices@sepa.org.uk or call 07388 371 621 for our bank account details or queries.

Make an online card payment at webpayments.sepa.org.uk.

What about sites which have or should apply for temporary cessation of charges?

• SEPA has received (and logged) a number of requests for temporary cessation of charges for activities (e.g. agricultural irrigation or fish farms) and used them in the billing run. However, we had temporarily suspended guidance to notify us of temporary cessation so we expect there will be several operators who may wish to do so now – please do contact us and we will amend and re-issue the invoice for any relevant period subject to the normal rules under section 6.11 of the charging guidance. Applications (see the bottom of the applications page for the form) should be sent to charging@sepa.org.uk.

To contact us, please visit our contact webpage